Customer support
Answer common questions from approved information.
AI automation
AI understands the request.
Your workflow takes it forward.
Let AI interpret incoming enquiries, emails and documents. Extract the useful details, prepare an allowed next step and give your team the context when a person needs to decide.
Extracted informationApproved actions only
- Project
- Solar installation
- Size
- 30 kW
- Purpose
- New workshop
- Intent
- Quote request
QUOTE REQUESTCreate sales brief →
UNCLEAR REQUESTHuman review →
Inspect the workflow
Email received · Solar installation
Illustrative data. No systems are connected or messages sent.
Faster routine responsesOrganised incoming requestsClear handovers to your team
A FAMILIAR PART OF THE DAY
Some requests need more than a fixed rule.
A form can trigger a confirmation. An open-ended email needs interpretation first. AI can extract the useful details, identify the request and prepare the next allowed action.
THE MANUAL PROCESS
- Read every message
- Identify the request
- Enter the details
- Decide where it goes
A CONNECTED WORKFLOW
- Intent identified
- Details extracted
- Record prepared
- Action or human review
WHAT WE CAN TAKE OFF YOUR PLATE
Give your team room for the human work.
For teams answering repeat questions or sorting incoming enquiries.
Lead qualification
Gather useful details before your team follows up.
Document processing
Extract invoice and application fields for review.
Email processing
Sort messages and identify the next action.
Product recommendations
Match customer requirements to catalog information.
Human handover
Send complex or uncertain requests to your team.
FROM A TASK TO A WORKFLOW
Here’s how it comes together.
Explore a few starting points. We adapt the details to your business.
01 THE TRIGGER
A customer asks a common question
02 THE AUTOMATION
Check your approved information
03 THE RESULT
Answer or hand over to your team
The assistant uses the information you provide. If the answer is unclear or the request needs judgement, it routes the conversation to a person.
Example: opening hours, service details, or booking steps.CLEAR BOUNDARIES. USEFUL AUTOMATION.
The routine moves forward.
Your team stays in control.
AI uses approved sources and defined permissions. Unclear requests and sensitive actions go to a person with the original message and a summary attached.
WE HANDLE THE CONNECTIONS
From a useful idea
to everyday relief.
- 01
Map the work
We review your process, tools, and the result you need.
- 02
Build and test
We connect the workflow and check the details together.
- 03
Launch with support
Your team gets a handover, with support under the agreed service scope.
A FEW THINGS TO KNOW
Good questions.
Clear answers.
Does AI replace our support team?
The goal is to handle routine work and support your team. We define the requests that should always go to a person.
What information does the assistant use?
We agree on the sources during discovery, such as your service information, FAQs, and approved documents.
Can it make mistakes?
AI can produce incorrect answers. We test representative requests, limit its scope, and set clear handover rules before launch.
LET’S START WITH YOUR BUSINESS
Show us a task your team repeats every week.
Tell us how it works today. We’ll explore a practical next step.